WORKM8 CONSULTING

What Drives Us

With locations in Auckland, Sydney, and the US, WorkM8 is a result of a collaboration between a brother and sister team, Joanne and Franco.

Impressed with how ServiceM8 simplified life for our businesses, we formed WorkM8 and certified as a ServiceM8 partner, to use our combined experience to help other similar service-based businesses realise the same benefits of low-cost IT solutions.

What we do

Does any of the following sound familiar? 

“Setting up was pretty easy, but I don’t know if we set it up right.”

“I don’t know how to do it, and don’t have time to learn. I just want it to work.”

“It is not working the way I thought it was supposed to…”

“Hmm. It doesn’t do the thing I want. Is there another way?”

If you are using, or thinking about using ServiceM8 in your business, then you’ve come to the right place. We can provide you with the answers and advice about ServiceM8 that you need.

Our intial consultations cost nothing more than the effort it takes for you to contact us and arrange a meeting. We will assess where you are with your ServiceM8 journey, and answer any “how-to” or technical questions you might have. Easy.

Unleashing the possibilities for you and your business

Because we specialise with ServiceM8, we can also help you with things such as –

Automation – putting ServiceM8 Automation and templates to work means less manual and time-consuming effort on admin busywork. Reclaim your evenings and weekends. 

Control – consistent and predictable workflows are fundamental to an efficient business operation. Using ServiceM8 Forms and Services can quickly improve the quality and reduce risks associated with the work done by you and your team. 

Customer Experience –  impress your customers between offering smart Online Booking forms that can price a job and lock in a booking using rules you define, through to letting them scan an asset with their smartphone to see its service history and book a job straight into your ServiceM8 system. These ‘wow’ factors will set you apart from your competitors.

Trusted Support – with expert knowledge on the ServiceM8 platform, we are here to be the partner you can depend on.

Who we are

Franco

Based in Sydney, Australia, Franco has spent much of his 30-year career working with global IT companies across a broad range of industry segments. He has worked in several countries, building a deep background with IT managed services, customer relationship management, IT Service Management, and Account Management supporting enterprise-sized companies and organisations.

 

Joanne

Located on the idyllic Waiheke Island in Auckland, New Zealand, Joanne runs Waiheke Movers, a small commercial transportation business providing house moving  and commercial delivery services, a labour hire business, and a linen hire business. Serving both the greater Auckland region and New Zealand nationwide, SeviceM8 has completely transformed the way she manages the complexity of taking new job requests, fast quote turn-arounds, job prioritisation, and staff allocation to ensure each of her customers are being well looked after across each of these businesses.

Kristy

Based in New Mexico, United States, Kristy is our newest member of the team and brings with her a wealth of technical documentation, along with process and workflow optimization, and is our chief editor. As you can imagine, this comes in handy when developing ServiceM8 Custom Forms and Online Booking Forms, where her eye for detail and grammatical correctness adds that extra touch of professionalism to those all-important customer-facing documents.